Hmmm, I Wonder If... Let's see if we can answer that below. If not, Call Us! (800) 421-4249

If you have any questions that we did not answer below. Please contact us. We'll be happy to answer any questions or concerns you have!

How can I trust that you will make my images amazing?

At Vital Edit, all of our editors have a keen and trained eye for color management. We also work one on one with you to discuss how to achieve your personal editing style.

What is your turn around time?

For portraits our turnaround time is 3 business days. For weddings our turn around time is 7 business days from when we receive the images. Please keep in mind turnaround times can vary depending on the season and our workload. Feel free to email with any questions about our current turnaround times during the busy season.

If for whatever reason you need the images back sooner than 7 days please contact us and we will do everything in our power to have your order back to you sooner. We also offer 1 Day and 2 Day rush services at an additional charge and availability.

What software do you use to edit my images?

We use the best software for image color correction for professional photographers. We use the entire Adobe suite including Adobe Lightroom, Photoshop and Bridge. With Adobe Lightroom we provide Lighroom Catalogs or XMPs.

Do you offer a free trial?

Yes! Upload 15 of your images for our color correction service. Free!

Use the promotional code "DoneWithEditing" during the ordering process and receive 25% off your first order!

What is the minimum order?

We have No minimum or maximum amounts of images that you may order! A favorite of our portrait photographers!

What are XMPs and what do I do with them?

Adobe's Extensible Metadata Platform (XMP) is a labeling technology that allows you to embed data about a file, known as metadata, into the file itself. With XMP, desktop applications and back-end publishing systems gain a common method for capturing, sharing, and leveraging this valuable metadata, opening the door for more efficient job processing, workflow automation, and rights management, among many other possibilities. With XMP, Adobe has taken the “heavy lifting” out of metadata integration, offering content creators an easy way to embed meaningful information about their projects and providing industry partners with standards-based building blocks to develop optimized workflow solutions.

When we send you your XMPs, you want to copy and paste them into the folder where your images are. In Lightroom or in Bridge, you will be able to see your images change!

Note: JPG images do not come with XMPs because the data is not embedded in the file when the image is taken.

How do I order?

Just follow the simple instructions provided for you during your ordering process. Enter an order and upload your images, simple as that! If you have any questions please e-mail us at

How do I send my images to you?

We recommend uploading your files directly to us!

Or you can send your images to us on a hard drive, thumb drive, DVD, etc. Just print out your order form and include that with your shipment. We also have Free Shipping for our domestic members :D

Do you have FTP?

You can upload your files directly through our website! We do have an FTP option as well. :)

In what format will I get my images back?

You can choose to have your images processed to JPG (in sRGB) files and sent back to you on a DVD, your hard drive, thumb drive, download, or we could e-mail you the XMP files. We include your XMP files with every order.

How do I know when my images are ready?

We provide you with live updates on the status of your order!

You'll receive a notification letting you know your files are ready to download or your tracking number for shipping.

25% Off First Order!

Use promo 'DoneWithEditing' when ordering! Enjoy!

Free Shipping!

Don't want to upload? Free return domestic shipping on orders of $100 or more!

10% Off Referrals!

Any photographer that mentions your name when signing up. 10% off your order!


Have questions? Don't hesitate to call, we love to chat!